Privacy Policy

How we collect, use, and protect your information

Last updated: January 2026

1. Introduction

CleanCare Sevenoaks ("we", "us", or "our") is committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We are the data controller for the personal data we process. Our contact details are:

  • Company: CleanCare Sevenoaks
  • Address: 6 Tubs Hill Parade, London Road, Sevenoaks, Kent TN13 1DH
  • Email: info@cleancaresevenoaks.co.uk
  • Phone: 01732 495006

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, postal address
  • Property Information: Address, property type, number of rooms, access details
  • Service Information: Cleaning preferences, special requirements, scheduling preferences
  • Payment Information: Bank details for direct debit/standing orders (card details are processed by our payment provider and not stored by us)
  • Communication Records: Emails, messages, and notes from phone calls

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website
  • Device information

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our cleaning services
  • To communicate with you about bookings, schedules, and service updates
  • To process payments and maintain financial records
  • To respond to your enquiries and provide customer support
  • To send marketing communications (only with your consent)
  • To improve our services and website
  • To comply with legal obligations
  • To protect our legitimate business interests

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: Processing necessary to fulfil our service agreement with you
  • Consent: Where you have given explicit consent (e.g., marketing emails)
  • Legitimate Interests: Where processing is necessary for our legitimate business interests
  • Legal Obligation: Where we are required to process data by law

5. Data Sharing

We may share your personal information with:

  • Our Staff: Cleaning team members who need your address and relevant instructions
  • Service Providers: Payment processors, accounting software providers, and IT service providers
  • Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (e.g., tax records for 6 years)
  • Resolve disputes and enforce agreements

7. Your Rights

Under data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Request that we restrict processing of your data
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

8. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and analyse site traffic.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., remembering your cookie preferences)
  • Analytics Cookies: Help us understand how visitors use our website

8.2 Google Analytics

We use Google Analytics to collect anonymous information about how visitors use our website. This helps us improve our services. Google Analytics uses cookies to collect information such as:

  • Pages visited and time spent on each page
  • How you arrived at our website
  • Your general geographic location (city level)
  • Device and browser information

This data is anonymised and cannot be used to identify you personally. You can opt out of Google Analytics by declining cookies when prompted, or by installing the Google Analytics Opt-out Browser Add-on.

8.3 Managing Cookies

When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure password-protected systems, encryption of sensitive data, and staff training on data protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Complaints

If you have concerns about how we handle your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or 0303 123 1113.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: